The controller responsible for data processing on this website is:

DeliverTN · [OPERATOR NAME / COMPANY NAME]
30 Militant Ali Chehimi, Hammam-Lif 2050, Tunisia
Email: order@delivertn.com · Phone: 00216 27 720 620

More details can be found in our Impressum.

• Order data: name, delivery and billing address, email, phone number, ordered products and order history.
• Payment data: processed directly by our payment providers. We do not see or store your full card details.
• Account data: if you create a customer account, your login details and saved addresses.
• Contact data: the information you send us via the contact form, chat or email.
• Technical data: IP address, browser type, device, pages visited and time of access (server log files).

• To process and deliver your order — buying, packing and shipping your products (Art. 6(1)(b) GDPR, contract).
• To handle payments and prevent fraud (Art. 6(1)(b) and (f) GDPR).
• To answer your questions via contact form, chat or email (Art. 6(1)(b) and (f) GDPR).
• To keep our website secure and working (Art. 6(1)(f) GDPR, legitimate interest).
• To analyse website usage and send newsletters — only with your consent (Art. 6(1)(a) GDPR).
• To meet legal obligations, for example tax and accounting rules (Art. 6(1)(c) GDPR).

We only share your data when this is necessary to process your order or to run this website:

• Tunisian Post (La Poste Tunisienne) — name, address and phone number for delivery.
• Customs authorities — shipment details required for customs declarations.
• Payment providers — see section 6.
• Hosting provider — Hostinger, which stores this website on its servers.

We never sell your data.

DeliverTN is based in Tunisia. When you order from the EU, Switzerland or another country, your data is transferred to Tunisia so that we can process and ship your order (Art. 49(1)(b) GDPR, necessary for the performance of the contract).

Some of the services listed below are based in the USA. Where possible, these providers use the EU Standard Contractual Clauses or are certified under the EU-U.S. Data Privacy Framework.

We use cookies that are technically necessary for the shop to work, for example for the shopping cart, checkout, login and security. These cannot be switched off.

Cookies for statistics and marketing (for example Google Analytics) are only set if you have given your consent. You can withdraw your consent at any time.

You can also block or delete cookies in your browser settings. Some functions of the shop may then no longer work.

• Order and invoice data: for as long as required by tax and accounting law (usually up to 10 years).
• Customer account: until you delete your account or ask us to delete it.
• Contact and chat messages: as long as needed to answer your request, then deleted.
• Newsletter: until you unsubscribe.

You have the right to:

• get information about the data we store about you,
• have incorrect data corrected,
• have your data deleted or its processing restricted,
• receive your data in a common format (data portability),
• object to processing based on legitimate interest,
• withdraw your consent at any time, with effect for the future.

To use your rights, simply email us at order@delivertn.com. You also have the right to complain to a data protection authority in your country.

Our website uses SSL/TLS encryption (you can see this by the "https://" and the lock icon in your browser). Payments are processed only by certified payment providers.

We may update this Privacy Policy when our services or the law change. The current version is always available on this page.